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YOUR VACATION WITH COVID-19


CHANGE OF CANCELLATION TERMS

Due to the current situation, we have changed our cancellation conditions for the time being. The following conditions apply to all new direct bookings. A written cancellation is required.

CANCELLATION POLICY - Summer 2021

  • up to 5 days before the day of arrival - free cancellation
  • within the last 5 days before the day of arrival - 90% of the total booking value
  • in the event of no-show, late arrival or early departure - 100% of the total booking value

CANCELLATION POLICY - Winter 2021/2022

  • up to 2 months before the day of arrival - free cancellation
  • from 2 months to 1 month before the day of arrival - 40 % of the total booking value
  • from 1 months to 1 week before the day of arrival - 70 % of the total booking value
  • in the last week before the day of arrival - 90% of the total booking value
  • in the event of no-show, late arrival or early departure - 100% of the total booking value

In the case of an official f.e. travel warning or a obligation to quarantine in our area or your region with regards to COVID19, your booking can always be cancelled free of charge. A deposit that has already been paid will be refunded.

At the moment you can safely make bookings for summer 2021 and winter 2021/2022. Don't let the anticipation of your planned vacation take away!


TRAVEL INSURANCE

Travel insurance for your winter holiday seems to be mandatory. The European Travel Insurance currently also offers insurance on the subject of COVID-19.


ONLINE CHECK-IN

In order to shorten the check-in on site, we ask you to provide us with all missing data in advance. We will send you a corresponding email prior to your arrival.


HYGIENE

  • Hygiene has always been our top priority. All areas are thoroughly cleaned daily and cleaned with cleaning agents containing disinfectants in accordance with the current hygiene standards
  • as you cannot wash your hands everywhere, please use our disinfectant dispenser at the entrance


GENERAL SAFETY INSTRUCTIONS

  • at least 1 meter away from other people
  • refrain from shaking hands and hugs
  • clean hands several times a day
  • sneeze or cough into the crook of your arm or handkerchief
  • do not travel if there are signs of illness
  • face mask at the breakfast buffet please
  • please bring your own face mask
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